Refund policy

Effective Date: 21/05/2026

At Manisha Designs, we aim to provide quality products and a smooth shopping experience. This Return & Refund Policy explains the conditions under which returns, exchanges, cancellations, and refunds may be accepted.

1. Return Eligibility

A return request may be accepted when:

The product received is damaged.
The product is defective or has a manufacturing issue.
The wrong product, size, colour, or variant was delivered.
The product received is materially different from the description provided on the website.

Products must generally be returned in unused and original condition, with original packaging, tags, accessories, and other items supplied with the order.

2. Return Request Period

Customers should contact Manisha Designs within 7 days of delivery if they receive a damaged, defective, incorrect, or materially different product.

Requests submitted after this period may not be accepted unless required by applicable law.

3. Damaged or Incorrect Products

If your order arrives damaged or incorrect:

Contact us as soon as possible.
Provide your order details.
Provide clear photographs or videos showing the issue and packaging.
Our team will review the request.
If approved, we may arrange a replacement, exchange, or refund, as applicable.

For damaged deliveries, customers are encouraged to retain the original packaging until the issue has been resolved.

4. Non-Returnable Products

Unless required otherwise by applicable law, certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other product-specific conditions.

The applicable return eligibility may be specified on the individual product page.

5. Exchange

Where exchange is available, an eligible product may be exchanged subject to:

Product availability
Return eligibility
Verification of the returned product

If the requested replacement is unavailable, a refund or another appropriate resolution may be offered.

6. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may not be cancellable once it has been shipped or otherwise processed for dispatch.

If a cancellation is accepted and payment has already been made, the eligible refund will be processed through the applicable payment method.

7. Refunds

Once an approved return is received and inspected, we will determine the applicable resolution.

If a refund is approved, it will generally be processed to the original payment method used for the order.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

8. Return Shipping

Where the return is due to a damaged, defective, incorrect, or materially different product, Manisha Designs may arrange or reimburse reasonable return shipping, subject to verification and applicable policy.

For other returns, shipping charges may be non-refundable where permitted by applicable law and the applicable product policy.

9. Failed or Rejected Returns

A return may be rejected if:

The product shows signs of use beyond reasonable inspection.
Original tags or packaging are missing where required.
The product has been damaged after delivery due to customer handling.
The returned item does not match the item originally supplied.
The return request does not meet the applicable eligibility conditions.

10. Refund for Undelivered or Cancelled Orders

If an order is cancelled before dispatch or cannot be delivered and the customer is eligible for a refund, the applicable amount will be refunded through the original payment method, subject to applicable deductions or charges permitted by law.

11. Contact Regarding Returns & Refunds

For return, refund, exchange, or cancellation assistance, customers should contact Manisha Designs through the customer-support details provided on the website.

Please keep your order number, registered mobile number, and relevant product details available when contacting support.

12. Policy Changes

Manisha Designs may update this Return & Refund Policy from time to time to reflect changes in products, services, business practices, or applicable legal requirements.

The updated policy published on this page will apply from its stated effective date.